I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. When your return is processed, you will get your refund in the original mode of payment. Hope this was helpful. The store cannot sell the item to anyone else - they lose the money. A receipt is the prime proof of purchase at Ross. A purchase is a purchase! I tried to explain that it is against the law in ohio to sell defected items. V Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. You do not even have your receipt and they are already screaming "Next!" The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. Wife bought a pair of shoes at Ross over 9 months ago. It was in new, mint, as-sold-as condition with the receipt. The customer service is unbelievably horrible. 4. The item must be returned to the benefit administrator in like-new/good working condition. I keep all my receipts and take them back within the 30 days allowed. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. (ridiculous & unnecessary). If the money is going to be used in the store, why aren't we granted the same amount? Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . All purchases must be made in person in our stores. Went to Ross to return one item, had my receipt. I'd rather buy it,think about and decide when not having to rush to a decision. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. Ross will provide you with a refund through the original mode of payment. Once again once you open the fragrance or perfume it is considered altered. PDF DEBIT CARD POLICY 1. Debit Card 2. - UCO Bank Did anyone notice Ross's prices were getting hire than Macy's clearance items now? 10. Don't shop at Ross if you don't like it! The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! I replied yes, she immediately caught an attitude!! How are you going to deny me an exchange when all of the tags are attached to a gift item? Disappointed. That afternoon, my cell phone fell out of the zippered pocket. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. It's ridiculous because I didn't see on the back of receipt that can't return to other store. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . I've returned with a receipt tags on within 24 hrs of the 30 days. Ross Algiers. The 1-800 number was to customer service. i did not have time to stand in line twice. You can also opt for store credit if youd prefer. Please also note that shipping and handling costs are not refundable. For information about Associate resources, please visitMyRoss.rossstores.com. The cashier that was working the return counter was too busy hanging up clothes. Name Server. A debit card refund takes a couple of days to process. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. When I mentioned it to the cashier she said, " I dont have time to fold clothes". Ross is operating 1,483 stores in the US, but it has no presence in New England, New Jersey, Alaska, New York, and Puerto Rico. Anyway, they told me they could not take back liquids. There are instances where some people allow their children to run and play in stores; children break things. No. but many times I see people want to return wore, dirty clothes and said it was never used. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. No. I'm just finished cancer treatment Come back tomorrow and the manager can do it. Timing. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. 3. Credit card/debit card refunds depend on your bank. For check purchases, youll have to wait 5 days for a cash refund. Ross is a California based discount department stores chain, targeting middle-income households. I've never had a problem returning things to Ross. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. She then asked for my receipt. If you rent a car with cash You can't just buy something to use one time and return it later because that's called a rental. I bought that pair of shoes yesterday. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Cashier needs to learn more about return policy of Ross. The comments on here are ridiculous. The store executives will help you with your return or exchange. (The discount is nontransferrable and the customer must be present to receive the discount.). For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. When we came home the money was already in the card! I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. Also who cares if someone knows your divers license number, that os not sensitive information. You might be wondering why your purchase goes through immediately, but the refund takes longer? If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! Or something like that. So I'm out the total of 23.00 dollars. I said what about me? What to Do When a Company Refuses to Refund You - FairShake Styles, colors and items will vary by store. I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). I just wanted to exchange for a smaller size. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. 10 percent note from a customer at the time of a product sale. I tried to find something to buy for the amount of 23.00 dollars could not find anything. RIDICULOUS!! The earring fell off the stud when she picked it up. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. Crooks can attach small digital readers to gas pumps that let you swipe your card to pay without going into the store. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. In some cases, they may take up to 14 days. When I ask why. Ross is a ripoff. Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. The receipts states a different description than the actually jewelry item. I had a really bad experience today in Ross on Limestone, Pflugerville ! You can request the information this database has on you just like you would your credit report. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Also, a lot of places ask for ID so that they can keep track of you. Stores give you money back if you give original receipt, I cannot understand your policy. Are you kidding me??? Yes, if you are shopping on behalf of a charitable organization. An example of data being processed may be a unique identifier stored in a cookie. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Please keep this in mind next time your purchase with your debit or credit card. Ross doesn't offer rentals. You now know all the important points that can make your return possible following the Ross return policy. Today I return a pair of shoes that I purchased for my 93 yr old mother. I am in fact grateful to the owner of this website who has shared this fantastic To make way for new merchandise, we regularly mark down slow-selling merchandise. All rude! The refund will be initiated only if approved by their Refund verification system. Refunds will be issued in the original form of payment. Niada Car. 8. I am not about to look up the items on this long receipt. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). They need some quality control. Unfortunate cause i did love the original patterns of the curtains i returned. Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. All the unused and original items are valid for in-store returns. Ros store is rubbish. It's not big deal to keep recipes. After returning your product, you will have to wait for around 5 days to get your refund. I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. We encourage you to share your experiences in the comments section below. The first time they told that the manager was in the stores in the mornings. What Is Ross Return Policy After 30 Days Returning unwanted items at Ross's department stores is similar to policies at most other places. I understand not receiving money back, but I can't believe I can't get in store credit. article at here. Frustrated, she walked away and I asked her - Do you have the receipt? So for me it did not take long. 3-5 business days. I should've get lamp at ikea. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. Was returning items to Ross in Midlothian, TX, that I purchased last week. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I don't routinely return items either. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. I'm at a lost for money. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. they were priced the the ABSOLUTE full price i originally paid. As well as checks. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. Why is it if you purchase items using a debit card you cannot get cash back on returns? The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. Well I found another receipt and read it 3 times. Can I still return them? Some managers at ross need to be a little more empathetic. Debit/Credit Card Policy - College of Charleston will be: "it's because of dishonest people". The exception to this is if you pay with a check. Then she proceeded to And if any return is found suspicious by the system, it would be declined for refund or exchange. Ross wont provide refunds on opened software items. 3)keep the tags if you need to staple them to the receipt You take a chance every single time you purchase something that it will break or come apart.