Their support team provides on-site implementation and training where required. Have a blessed day. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Hey! PayActiv, Inc. | Complaints | Better Business Bureau Profile I dont ever try leaving bad reviews because it hurts businesses. We are continually improving the user experience for everyone, and applying the relevant accessibility guidelines. Up to 4 days early deposit of government payments2. We'd like to turn this around and resolve your issue ASAP. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. We may receive compensation from our partners for placement of their products or services. Google Play and the Google Play logo are trademarks of Google LLC.Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. What stands out about PayActiv is the ability to receive up to 50% of your earned net pay each period as a cash advance. You can also easily lock lost or stolen cards. Payday loans, installment loans and auto title loans come with high rates and fees which can trap you in a cycle of debt. research/editorial team. Her lengthy list of publishing credits include Bankrate, Lending Tree, and Chase Bank. We'd like to turn this around ASAP. See this Kraken review to learn the pros and cons of Kraken. Have a blessed day. Hi Connor,Thank you for taking the time to write a review about your experience. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Compare OrbisPay vs. Payactiv using this comparison chart. Like other cash advance apps, Payactiv also offers financial wellness services. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Have a blessed day. Some employers also may limit how much of an advance theyre willing to offer. View our transaction pricing details. Find her on Twitter, @DawnAllcot. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Please try again later. Box 30963, Oakland, CA 94604, Image: Young woman using a mobile phone and laptop while working, Image: person using their smart phone at a desk, Image: Man and woman sitting on a couch together, looking at a tablet, Image: Woman sitting on her couch in her living room, reading on her tablet, Image: Woman standing in a laundromat, looking at her phone. Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. Hi there,We sincerely apologize for the inconvenience. Its compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). PayActive interfaces with your employer's time and attendance system to make your pay available as it is earned, rather than waiting until payday. Rather than borrowing money or paying overdrafts and late fees, you can transfer your earned wages directly to your bank account or the Payactiv Visa Card for a fixed transaction fee that ranges between $1 and $2.99 depending on the mode of transfer. Payactiv is slow to update employees' accounts with their earned wages, despite repeated requests from users. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. There are no fees or interest charges associated with your payday cash advance. This is maddening. Agent assisted me and resolved my issues very quickly. In this era when so many consumers are looking for fee-free banking, many also expect other financial services to come without fees or interest charges. Payactiv is worth it if your employer is a Payactiv partner and you need an advance on your paycheck. However, it did earn a TrustPilot score of 3.3. Advice to Management Payactiv is transforming and scaling Good processes and experienced managers starting to make a difference EWA is exploding and the company has positioned itself very well The platform is far ahead Cons The last couple of years with Covid and growing pains were hard. Hi Loretta,We're glad that we could help you resolve your issue. PayActiv offers a toll-free customer service phone number to call for support and also has an online live chat and an email for those who prefer not to speak on the phone. Its available to part-time and full-time salaried workers, as well as hourly workers. No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future, In 2012 we innovated the way to get paid when you work, not two weeks later. Customer complaints are largely related to technical glitches that leave people unable to access their funds or manage their money. By clicking the 'Subscribe Now' button, you agree to our Terms of Use and Privacy Policy. PayActiv Pricing, Alternatives & More 2023 - Capterra Tried to not update my full money! Either way we need more Ronnie OConnors.Thx Again for your help Ron, Hi there,Thank you for taking the time to write a review about your experience, it's always rewarding to hear such kind words. :), I have been calling trying to chat an leaving emails no response every pay period you all put the hours in right before you can't access funds 5 days before time goes in we can't access funds that's when you all add the hours to give us access but we can't get any money no response to not even chats I called an got hung up on this is day 3 sad. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. In terms of security, no app is 100% secure. Payactiv operates as a public benefit corporation and certified B Corpusing business as a force for good. We always try our best to do our job well, and your kind words make it all worthwhile. Multiple attempts at using live chat were completely ignored with zero response after the initial greeting, in one case after an agent sent the greeting the chat was closed for lack of agents. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. And its only free if you sign up for direct deposit to a Payactiv Visa Payroll Card. We always try our best to do our job well and your kind words make it all worthwhile. Payactiv how to apply for an online loan, review of the loan company Have a blessed day. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Image: Woman on the street looking at her mobile phone. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. Find out who should really be using Kraken and who might be in over their heads. Immediate access to wages earned today3. The app is high-rated on the App Store and Google Play store. First, since the money in your PayActiv account is held by Central Bank of Kansas City, an FDIC-insured institution, your money up to $250,000 is protected. PayActiv is accredited by the Better Business Bureau with a B, which is typically an indication of good customer service. :). It has been a week. Learned alot about financial stress and that I was not alone. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. I rely on this app and he quickly figured it out for me, Hi Reese,Thank you for taking the time to write a review about your experience. We always try our best to do our job well, and your kind words make it all worthwhile. Fixed my problem, no hesitation! You can also consult 1:1 with a financial coach to discuss savings, budgeting skills, how to improve your credit score, debt management, and more.. Payactiv Connect is an internal communication platform within the Payactiv app that employees can use to stay up-to-date with company news, reach out to coworkers, view their schedules, assign and swap shifts, and receive Payactiv news. Carefully review your finances and the loan cost to make sure it fits your budget. Payactiv App Review: Get Cash Before Payday | Credit Karma Because our economyand our worldflourish only when the people who work to create it have an honest chance to prosper. Otherwise, you could pay as much as $5 per month. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We always try our best to do our job well and your kind words make it all worthwhile. category to category depending on what consumers want from varying products and Know whats possible to save or spend, get help with budgets, savings, and debtall in the Payactiv App. Yieldstreet is an alternative investment platform that securitizes art, real estate, short-term notes, structured notes and supply chain financing. Customer service rep Zachery Marshall was very polite and patient. Payactiv Visa Card users with direct deposit enjoy free real-time EWA transfers and additional exclusive discounts. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. It requires no credit check to access funds, and the amount you can withdraw is based on the pay youve earned. Hi Janel,Thank you for taking the time to write a review about your experience. . You can receive a cash advance of up to 50% of a day's pay. Payactivs financial wellness solution allows employees to access up to 90% of their earned wages between paychecks, at no cost to the employer. Told me of 2 offers I haven't received after being w u a yr. Amazing attitude and you should have him cross train other operators. We always try our best to do our job well, and your kind words make it all worthwhile. Find out how we combat fake reviews. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Hi Leah,Thank you for your feedback. Applying for PayActiv is easy. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Have a blessed day. Some reviews on Trustpilot point out the company's unreliability, stating that Payactiv has very poor customer service, which is hard to reach. Alan Davis is one of the best Representatives this company has. finder.com compares a wide range of products, providers and services but we don't provide information on all available products, providers or services. Prevention Platform. Hmm, It sounds like youre looking for Customer Support instead of our Sales team. Have a wonderful day ahead! Thank Yall So Much Kudos to the whole entire Payactv team! We'd like to turn this around and resolve your issue ASAP. California loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-78868. When possible, please email us your concern at support@payactiv.com with "App reviews" in the subject line. Have a blessed day. I wish my employer used a more reliable system. Run! I hate my job use this company. 1 Standard rates for data and messaging may apply from your wireless provider. I opened an account on the recommendation of a colleague, she told me that this bank has a lot of nice bonuses, but there was only one bonus, my account was closed. The customer service team is no help you ask for one thing they send to something else, The app does not update its self and you cant get any one to help with that.This whole app is trash they just need to start over. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. It's worth noting that this service could cost you $1 a day, but it's capped at $5 a pay period. . When comparing offers or services, verify relevant information with the institution or provider's site. Funds accessed using Payactiv will show as a deduction on your next paycheck. Our information is based on independent research and may differ from what you see from a financial institution or service provider. Payactiv Inc. Reviews | Read Customer Service Reviews of www.payactiv Know what's possible to save or spend, get help with budgets, savings, and debtall in the Payactiv App. :). :), Zachery Marshall has amazing customer service! :). We strive to provide the best experience we can for our customers, and we're sorry that your initial experience did not meet the standard. She was very polite and kind. Their customer representative dont know anything. Payactiv Reviews 2023: Details, Pricing, & Features | G2 This product doesn't have any reviews yet. Hi Angelica,We sincerely apologize for your negative experience. If your employer does not use PayActiv, you may be better off with a different option. They provide their employees lunch and a nice work atmosphere. I should have listened! Founded in null . No commitment. J.P. Morgan Wealth Management Review: Plans Tailored to Your Financial Goals, Dosh Review 2023: Getting You the Most Back on Your Purchases. Editorial Note: This content is not provided by PayActive, Empower or Dave. There is no fee to load money on your prepaid Visa card or to use your card in many locations, including at 37,000 MoneyPass ATMs across the country. Payactiv Review. Hi Annie,Our sincerest apologies for the inconvenience. However, this Earned Wage Access the key selling point of the PayActiv app is only available if your employer also participates in the program. I want to give Grace a big thank you for giving me a call back and explaining what happened to my account and getting it cleared. Finder monitors and updates our site to ensure that what were sharing is clear, honest and current. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. 20072023 Credit Karma, LLC. If there's anything you need in the future, we're here 24/7. Albert Wick amazing, skilled, and delightful human being thank you again. Payactiv is a popular paycheck advance app offering an inexpensive alternative to payday loans and even some cash advance apps. Credit Karma is committed to ensuring digital accessibility for people with disabilities. Private company. Contact Us - Payactiv Thank you!! We always try our best to do our job well, and your kind words make it all worthwhile. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. He kept his word n stayed on contact with me. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more. Find out how we combat fake reviews. :). To many glitches, and its a nightmare having to deal with customer service! Shop Pay is an innovative payment solution developed by Shopify. Your employer automatically deducts the advance from your next paycheck, so theres technically no repayment term. I called three to four times the last two days and Im so glad I got Natalie this time. :), Very pleasant and understanding respectful and kind .Very tech savvy and was able to take care of my problems with being kicked out of my account almost every single day I've had a hard time with past customer service not understanding what I need help with , but this person was able to remain calm , empathetic,and made sure each situation was fully addressed and resolved. UKG Wallet, powered by the mighty Payactiv, experienced an update that has caused it to no longer update my hours. Zachary Marshall gave me the best customer service that Ive ever had!! I'm so grateful to have had the wonderful customer service he was able to provide for me. One of our representatives will be reaching out to you shortly to assist you. You can make up to three cash advance transactions per pay period. If youre considering using Payactiv, here are a few things to know. We hope to find a solution that makes you smile. Ned is amazing. :). One of our representatives will be reaching out to you shortly. We update our data regularly, but information can change between updates. You're amazing and thank you for your kindness, Hi Romona,Thank you for taking the time to write a review about your experience. Its also one of the few cash advance apps Ive reviewed that offers cash advances. Payactiv, previously known as Earned Wage Access (EWA), is a Public Benefit Corporation and Certified B-Corp that aims to bring financial security to lower-income hourly workers by providing them with on-demand, real-time access to their earned wages. Like I said, I do want to thank him again for this. Heres how Payactiv compares to Earnin, another popular cash advance app. Payactiv can be used by businesses of all sizes. You don't have to wait for payday, pay overdraft and late fees, or borrow money.. I haven't even gotten "I'm looking into your account", it's as if they open the chat to look busy and then do nothing because they're lazy or are trying to take on far too many chats at once. Payactiv partners with companies of all sizes, including Walmart, Visa and Amazon. Hi Melissa,We're glad that our representative could help you resolve your issue. Youll also pay a $1.99 fee if you are picking up a cash advance at a Walmart Money Center. Product name, logo, brands, and other trademarks featured or referred to within Credit Karma are the property of their respective trademark holders. :), I cannot say enough about Devon and Grace. Plus, youll be able to review your current earnings on the app and see how many hours youve workedBut even if your employer isnt enrolled in Payactiv, you still might be able to receive some of your paycheck up to two days ahead of payday.