Fingers crossed. I still have my doubts but hopefully what they said is true. Your hub for everything related to PS5 including news, games and discussion. I asked if its true that they sold more preorders than they have access to and they said they hadnt been given any information on a preorder shortage and then gave me a number to call. Thanks Mark. Anyone bought online from Currys? | ePHOTOzine Edit 2 - Monday evening and, as far as I know, nobody has received any confirmation email. Ive just come off the phone and theyve said that confirmation emails will be being sent out on Monday. They said yes. Bit of an update for you all. Edit - Been talking to knowhow on Twitter today (Sunday). If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. Quote: I should update this thread. This all coming through customers talking amongst themselves not hard to release a statement with one answer is it? Hello As long as you have the Pre-Order reference you are guaranteed the product. It will look a little something like this: If you haven't received any email updates about your order, it is likely the emails were marked as spam. Again. Terms and conditions | Currys I hope you all get those coveted confirmation emails! I do have a order number and the 5 deposit but no email. Just got my email at 21:43,order confirmed and will email again 28 days before for full payment. If theres one silver lining, its that there are several instances across Twitter and Facebook of them saying that if you have a PRE number and the deposit has been taken, you are guaranteed a console. Nothing more to do now but keep on waiting. Gotta wait til Monday now, I guess. I also asked that if I have my PRE code and theres a pending transaction in my account for the deposit, am I guaranteed to get the console. I pre ordered it too but only received an email saying sorry for the confirmation email delay and that will be sent within 48 hours. Contact Us, Help & Support | Currys Note: Currys Retail store purchases must be returned in store. They said they think theres a lot of scaremongering going around but as the preorders are being handled by a third party, they have no way of gaining further info about anyones order and advised to wait a little while longer for this email. Create an account to follow your favorite communities and start taking part in conversations. The orders will be sent out when we receive the stock from Sony and that will be a few days before the Sony is officially launched in the shops which will be in the beginning of November. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. I payed with PayPal and received a confirmation email from PayPal, but didn't receive a confirmation email from Currys. So. The timeframe for the remaining emails looks to be midday today so. We should be getting an email in about 6 days time asking to pay the difference hopefully! But seriously, thank you all, youve made the wait much more bearable. Well email you 28 days before launch and remind you to pay the outstanding balance. But I still havent received anything.. Just wondering if anyones heard anything, I still havent received any form of email from Currys, PRE number in the low 4000s. Youre in. Just want to ask, I personally havent received my email yet and I preordered 8 hours ago. I can't complain, wish Currys had emailed . Lots of people have had theirs but plenty, myself included, are still waiting. I do recommend keeping an eye on their Facebook page though. I ordered a Fridge-Freezer on Black Friday from their website, which was due to be delivered on the 5th Dec. Check the processing time for your order in the order confirmation email to determine when it should be sent out. The comments on their were sold out post have been really helpful. This is getting quite annoying tbh I just want to know if weve secured one or not. Before placing your order, if you have any questions relating to these Conditions please contact us by calling us on 0370 111 6565 or go to the mobile section of our currys retail stores. Some email providers may mark our emails as spam or completely block them. Theyve said on Twitter that they expect the last of the confirmations to be sent out by end of play today. Edit 5 - Confirmation received at 18:16. You'll also receive a shipping notification when the shipment(s) in your order is shipped. Hi, i'm looking for a bit of advise with an order problem with Currys. I received the lens today from Currys online, same driver who brought a parcel from Amazn. Missing Currys Order. The Reddit home for PlayStation 5. Your console is now reserved. Why didn't I get an order confirmation email? - Threadless No real answers. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. Just wish we werent getting told different things all the time, PRE code is good, no it isnt, 48hrs, COB today, Monday. Asked again about if they have enough preorders to meet the demand and if Im guaranteed a console with my PRE number and with the money that has now been taken out of my account. Press question mark to learn the rest of the keyboard shortcuts. Ill see you all back here when were waiting for those payment emails, lol. I know there are other retailers whose systems had orders cancelled automatically for customers who had pre-ordered but currys is not one of them all our PS5 Pre-Orders are guaranteed. Be sure to check your spam folder for emails about your order and make sure to add Threadless to your safe list. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Spoke to an agent on webchat today, and pinned him down when any vague language was used. I have good news! Hi mate, have you received an confirmation email yet? Consider joining r/PlayStation for a "lighter" more community focused subreddit. You won't be able to return store purchases online. We wait. Still need help? Has anyone received a confirmation email from Currys(UK Retailer)? - reddit You will then need to add that SKU (product) to your basket and enter your unique code in the 'Redeem an offer code' box at checkout. Powered by Help Scout. 2023. 10 Sep 2014 5:46PMLike 0. While we aren't able to resend your email confirmation, you may check your Order Status or contact our Help team with your name and email address used to place the order and we can confirm the order for you. Each time you order, you'll receive an order confirmation email as soon as your order is placed. There was a problem submitting your feedback. Threadless Currys are now taking the piss was told yesterday if not by lunch you havent received email get in touch but now been told by end of day should receive it already been waiting 6 fucking days Christ whats so hard about copy and pasting the email to all recipients who ordered the console, So just to follow on from the top post on this article , its monday and i have yet to have a confirmation either, Money out of account, got a screenshot with my PR code but yeah no email confirmation. Please try again later. If your order is past the stated processing time, contact our Help team and we can confirm the ship date for your order or see why your order is delayed. Hopefully you should all get your confirmations soon! Edit 4 - From what I can see, no confirmation emails were sent out yesterday (Tuesday). Panic over lads! There is absolutely no issue about you not receiving the PS5 you pre-ordered so please do not listen to those who have said this. I spoke to webchat about 15 minutes ago and they reiterated what we know about the emails being delayed. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. Missing Currys Order MoneySavingExpert Forum He was categorical - if you have a PRE code, you will get a confirmation email. And if our digital assistant can't help, we'll connect you to someone who can. Thanks lads, its been a pleasure. Available 24/7, our Webchat is always on hand to help with your tech or order issues. From the 2nd of October you should receive an email 28 days before launch with a unique reference code via email along with confirmation of the SKU (product) that you have pre-ordered. Edit 3 - Confirmation emails started rolling out from around 9pm last night (Monday night). Press J to jump to the feed. Were still in the dark and Currys now seem to be blaming the delay on an issue on Sonys end. Yh same, still no email here either. Contact Us