up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. due to bad weather conditions, strikes, etc.). Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. P&O Ferries This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Buying a ticket was easy but now to see how the experience on board will be in a few months! I made reservations Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Some of the add-ons on this site are powered by. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. DIRECT FERRIES Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. How to Get Direct Ferries Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Wikipedia Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. having to cancel the chair, which then allows you to book a cabin. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Have not noticed the website asking me for ages upn the original booking. JavaScript is disabled. Buying tickets went pretty well online. We are both english and always lived in England Direct Ferries have no phone available to discuss. Please note: prices rise as space becomes less available. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! How can this even be possible. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Refund instead of credit notes! - Brittany Ferries ferry not great. It may not display this or other websites correctly. They said it would take 48 hours to confirm. Bought wrong ticket because they shower wrong results. We booked with Direct Ferries, tried to amend it a few weeks before travelling. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Just as a point we had terrible problems with A ferry and will never use them again. Can I cancel and get a refund? We had the same with Qatar. Rsw Airport Uber PickupAirports now have specified pick-up Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Please note that we can be contacted through our contact form on our website. Amendments can only be made prior to the sailing date which in this case was never requested. The ticket included passage for myself, my dog and a small car. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the pack jumper cables, ice scraper, warm clothing, snacks and water. Rent To Own Storage Buildings In Florence Sc What restaurants are near Direct Ferries? Re: Uber service at RSW 5 years ago. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Book direct with the ferry company and not with those useless people!!!!! Dear Donal, Many thanks for your review! Each ferry company has its own cancellation policy. Receive current traffic conditions, mountain pass reports, construction updates and more. Thank you for booking with Direct Ferries. Ferry Tried to call DF with a number provided by Stena - phone disconnected. 2023 Trustpilot, Inc. All rights reserved. Revenue impacts the experiences featured on this page. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Booked Algeciras to Tangier Med recently using FRS. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Made the booking and ended up feeling very happy that it was so easy. Follow the Ground Transport signs and directions in your app to get to the location. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Here's a list of resources you can use to check your refund status in Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. If your question isn't answered then please Contact Us. All went well hope its the same when we arrive in Barcelona. I made reservations. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Verification can help ensure real people write reviews about real companies. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Tried to contact by telephone- dont take incoming calls. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. This website uses cookies to help us process your bookings as well as customise and improve your experience. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Please don't hesitate to contact us, if you have any queries. You can also discover ports and routes available. Googled other phone numbers - all disconnected. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. The travel agent will stamp and cancel your tickets. Brittany Ferries If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! I was unable to check in as the FRS website didnt recognise the details. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip.