The passcode is your 4 digit PIN. Qualifying individuals receive Free cell phone service. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP on March 1, 2022, if eligible. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Build numbers are: B06. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. But our FAQ page might already have the answer you need. Limited Time Offer. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Notice letter of participation in a qualifying state, federal or Tribal Program. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Only eligible consumers may enroll. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program. You can also opt out of data. Lay the SIM Card on a hard, flat surface. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Videos stream at DVD quality (480p). 4. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. conference, chat lines, and premium numbers) are not supported and may be blocked. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. Your Name *. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. All prepaid minutes and payments are generally credited instantly to a Verizon account. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. You can apply your ACP discount to any available enTouch Wireless service plan. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. An eligible household is limited to one monthly service discount and a single one-time device discount. If you want to apply for ACP service only, please call 888-294-9465. OUR FACILITY. You may choose to keep your service plan or choose another plan available at the time, but you will be subject to paying applicable rates plus applicable fees and taxes. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Read More Award-winning support is just a tap away. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. It will go through a complete power cycle. Your Email Address *. OFFERS MAY VARY BY STATE and service may not be available in all areas. Rasta Jeff of St. Clair, US. ACP is a federal government program operated by the FCC. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. You must opt-in and choose an eligible ACP service plan. Promotional offers may be modified or withdrawn at any time. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. BROADBAND DATA. Why Register for MyEntouch? Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at 866-488-8719 or by dialing 611 from your enTouch Wireless phone. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. If you are going to ask "how do I get a cell phone?" go here instead. Required fields are marked * Before you post your comment. For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Divorce decree or child support document. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Check your phone number's eligibility at T-Mobile's transfer portal. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Online Account Access. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Promotional offers may be modified or withdrawn at any time. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. 2. Promotional offers may be modified or withdrawn at any time. . To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. Other terms & conditions may apply. An eligible household is limited to one monthly service discount and one device discount. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. Videos stream at DVD quality (480p). Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services.