Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. The agent will be able to grant you a refund if your scheduled event has been canceled. Emily Walsh. Legal Statement. Then theres the question of the legality of the move, beyond any ethical shortcomings. StubHub Refund Class Action Lawsuit - Gibbs Law Group Thats everything that we can tell you about StubHubs returns and refunds policy! No problem. Prefer a cash refund instead? If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Not surprisingly, this new policy has been heavily criticized. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. Are there rules to follow when attending an event? In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. The answer is yes, StubHub is legal. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. StubHub to refund canceled events after pandemic complaints - USA TODAY No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Thats simple contract law, he explained. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. 2875 Michelle Dr., Ste. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic 2023 www.jsonline.com. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. And for that, the law is on your side. Viagogo, a tickets marketplace, bought StubHub in February 2020. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay With the economy suffering due to COVID-19, customers want their money back, from all sides. That customer may need to try and exchange those tickets, or attend the rescheduled date. Your email address will not be published. How are others in the industry handling this? Straight-up refunds for purchases from official outlets. That means all of those remaining or yet-to-be-played games hang in limbo. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Third-Party Ticket Purchasing: Do's And Don'ts | EDM Identity For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. It had already been disbursed to the sellers. . Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Kimmel says, legally, companies cant just change the rules due to COVID-19. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Did you find it helpful? Receive a coupon for 120 percent of your original. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. StubHub to refund canceled events after pandemic complaints Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. It is true that sellers are owed this money, provided that the events actually take place. Event Cancellation Protection . McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. ICE Limitations. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. And new figures show more than half of ticket holders still haven't gotten their money back. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Unless you want a refund. CORONAVIRUS:NY Health Dept. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. PDF In the United States District Court for The Western District of Wisconsin Customer service all the way to your seat, 2000-2022 StubHub. No problem. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Yes The reason I bought tickets on StubHub was the guarantee. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? StubHub is offering the retroactive refunds now because the live events industry is opening back up. The firm does it on contingency, so you dont pay a fee. Theyre not offering one and I cant make the new date. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Lindsay is the author of this solution article. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. List of canceled, postponed, and rescheduled live events - Ticketmaster Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Ticketmaster, StubHub, TickPick Refund Policies | TickPick Help us improve this article with your feedback. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Can I change, cancel, or get a refund for my tickets after - SeatGeek What To Do If Someone Isn't Social Distancing Or Wearing A Mask? By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. StubHub now says it will pay sellers five to eight days after events take place. Only 120% coupon? "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Always cover coughs or sneezes with a tissue or sleeve. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Terms at draftkings.com/sportsbook. Please enter valid email address to continue. Required fields are marked *. But not all companies are offering refunds. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Our mission to make business better is fueled by readers like you. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. We will process the refund to your original payment method within 5 days. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. 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