The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Community housing tenants. But they also exist in commercial property, serviced apartments, retirement villages. DFFH - maintenance policy and practice Public contractsNew South Wales. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. We've now conducted 75,000 property inspections. The quality of all properties deteriorates over time as a result of normal wear and tear and because of ageing. Posted: 11/01/2022 Press Release Contract Award Notice ID. 2 0 obj Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com The timeframes for this non-urgent work can be up to 12 months for completion. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. Signing up with an agent Before the agent can market your property, they must sign a contract with you, called an agency agreement. connection to their country and culture. Department. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. Expand all Property condition assessment Vacant unit maintenance Responsive maintenance Minor capital works Privacy Policy and In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. hz $CIh &{ a$yAJ&M` } A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. <> You will be asked to provide details of the damage and when it happened. Federal Housing Administration Insures $65.5 Million Mortgage for Energy Efficient Transit-Oriented Development in Roselle, Illinois. It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. DCJ Housing offices are generally open from 9:00am to 5:00pm. Read more about response times for maintenance and maintenance staff at your home. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Housing NSW. for more than 300 client partners > 500. Housing Secretary Michael Gove said making it mandatory to hold qualifications will improve standards across the sector following the death of two-year-old Awaab Ishak from black mould. The Police Assistance Line will give you an event number for your report, make sure you write this down. In order to become a maintenance contractor for the Department of Communities, you are encouraged to register with and view the Tenders WA website. 3227 0 obj <>stream Your rating will help us improve the website. Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. If we accept the request, a tradesperson will contact you. NSW Auditor General's Department. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. 4 0 obj We may decline your request if the maintenance type is not our responsibility. Managed Sub-award agreements from cradle to grave. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. Copyright Defence Housing Australia, 2015. Trades & Services Gardening & Landscaping A newly-formed position within a premium landscape construction and maintenance company! High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. contact maintenance at your nearest Housing Service Centre (6am-6pm, Monday-Friday) submit an online maintenance request submit a maintenance request using the Tenant Assist Qld app. Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. % Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. We work with local businesses and communities, and we . The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). Department of Enterprise, Investment and Trade. We spend more than $1 million per day on repairing and maintaining homes. Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. stream Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. Copyright Defence Housing Australia, 2015. We are celebrating! Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. Public housingNew South WalesManagement. Agency Department of Education - SINSW. This is particularly important if there is likely to be further damage if the repair is not completed quickly. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. How can I access Department of Customer Service information? The data can be customized through filters, and downloadable report options. DCJ is improving the experience of social housing tenants. 3/56 363.50944 (DDC22) Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us The Housing Call Centre arranges most responsive maintenance for public housing properties. Report ; no. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. You will need to give the event number to Maintenance Line staff when you call to request a repair. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Thats an average of around 1,750 requests every day. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Make sure you have a pen ready to write down the job reference number for your maintenance request. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Department of Customer Service. Read More. 0 Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. This site is protected by reCAPTCHA and the Google For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The contracts are published on theGovernment tender's website. We work closely with the property owners to ensure these properties are maintained in good repair and fit for you to live in. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. Working to improve the service and experience for our tenants. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. Department of Communities, Housing and Digital Economy What we do Housing and homelessness Community support Digital Arts Services for government News Housing Summit Communities Innovation Fund Preparing for disasters Communities 2032 Strategy Our plan to strengthen the fabric of Queensland's communities. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. The batteries will help to reduce peak demand costs for . View all our monitor vacancies now with new jobs added daily! $5 billion. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. service contract; rather, it is a set of general guidelines. AQxHV:Uz h$Ydy:gsnt%,y0);. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team Around 640,000 maintenance requests were received and actioned in 2020/21. Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. Services and support. As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. # How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. endstream endobj startxref Department of Education. We appoint contractors to our panel via Austender through our rolling tender program. r["M V+)2aV4Y,7HK0GQD&Pda(E(dIY\ jb|O/_}9{ h"` ,',2`yw0dbE]g4B/uDeQi Strata properties come in a variety of forms, with apartments and townhouses the most common. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. Some repairs you may wish to report will be carried out as part of these planned maintenance. Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy. Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. . The caretaker period for the NSW Election commenced on 3 March 2023. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. More information. You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 No records of contacts are available for this inquiry. This outlines the business processes for property maintenance, including repairs. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. Please enable scripts and reload this page. 1,500 projects. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors. hbbd``b`- "H Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). For any questions, please email cmt@dha.gov.au. Your housing provider will already have agreed an appropriate time frame for the completion of works. We review your request and tell you if we accept your request. The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. However, in many cases, community housing providers operate a priority system that allows them to distinguish between urgent and non-urgent repairs and to respond accordingly. Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. 5Counterpoint Community Services INC and South Sydney Community Aid, No. For any questions, please email procurement@dha.gov.au. endobj Online Maintenance Request Form. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. To request maintenance that is not an emergency: For more details, read about response times for maintenance. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . AREA WORKS MANAGER - Department of Housing Maintenance Contract The effective delivery of maintenance services ensuring day to day supervision of sub-contractor services. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. The deadline for applications is February 21, 2023. 2. NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. Title. . Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done.