Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. The best option for you is to send a Return label, at your expense. 3. eBay will review your case and get back to you within 48 hours. Help for buyers and sellers. Select your reason for closing the return from the dropdown, and add details if you want to. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Purchase shipping insurance for your items Its well worth the money! Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. They claim they are not responsible for damage during shipment, and imply that I lost the part. Covers your purchase price plus original shipping on virtually all items. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! 01:47 PM. I have reported the buyers, but I still have all 12 returns counting against me. Refund the buyer and get the item back. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. 1. Couldn't tell you if it helps but it doesn't hurt. I find that if an item sells once, it will again. What does the eBay Money Back Guarantee cover? Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. 1. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. You can also check the progress of your return request at any time. Shipping has definitely been delayed with everything going on. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. EBay gives you the opportunity to add 12 photos to your listing. Honestly, this is one of those lessons I have had to learn the hard way. Be accurate in your listings, it will save you money and a headache in the long run! I have details about my terms with shipping, returns, freight shipping, and refunds. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). 11:34 AM As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Adding tracking details to your return helpsprotect against delays or issues in the refund process. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Youll need to ship the item back before the date stated in this email. Thats the great thing about implementing these tips. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. How you request the return depends on how you bought them. There are several ways you can send an item back to the seller. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Ifyou use an eBay returns label, tracking details areautomatically uploaded. When a buyer opens a return request the funds related to the sale may be put on hold. What if the seller doesn't offer returns? Many eBay sellers accept returns if you've changed your mind. Just go to the ResolutionCenter and let us know. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. You won't be able to re-open the request once it's closed. Does the tracking number show it was delivered? How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! I will fight for them to cover my packages. It is in the return interface, as the seller reports a buyer for being a bad buyer. Here is a box that was shipped with FedEx. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Choose Print label. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Examples of alternative shipping arrangements. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Then and only then you give a refund for the item. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Once you request a return, the seller should get back to you within 3 business days. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. When you start selling on Ebay, decide if you are willing to take returns at all. Tune into our last eBay for Business podcast episode of 2022! This makes no sense and should be illegal. If you are scared to start eBay because of the fear of returns, dont be. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. If it is a lame reason (and sometimes it is! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. 17 votes, 21 comments. Escalate to eBay if you don't reach a resolution within 3 business days. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. Do not refund until your item is back to you. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. This is something I have saved as a document and I just copy and paste it into all of my listings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The dispute is Not As Described. 01:47 PM The criteria for Top Rated Seller is here: Top Rated Seller Program. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Offering a return of an item is always my last resort and honestly it is very rare. Message 3 of 7 latest reply 1 Helpful It was an auction that I won. If your item hasnt arrived, or isnt as described,let the seller know. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. So would all sellers. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. eBay Business Equipment Purchase Protection. What Do You Do? Too many of those and their returns ability will be hindered. and another item where the item returned was not the part I sent. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. We'll automatically close a return request if there's been no activity. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. 01-08-2020 This is a good option for low-value items. Do I need to pay extra for the eBay Money Back Guarantee? Something went wrong. In this case you can: Refund the buyer and get the item back. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. If the seller wont cover the cost, let us know by asking eBay to step in. Your item didn't match the listing, or it arrived faulty or damaged. View cart for details. And dont waste time taking packaging pictures It covers purchases paid with PayPal and most other electronic payment methods. You have 3 business days to respond to the request and resolve the buyer's issue. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. See the table below for guidance on issuing a partial refund. Having an accurate listing description is so important, especially if you are selling used items like I am. This is a win win for both of us. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. You are describing the old rules the rules changed a few months ago. Escalate to eBay if you don't reach a resolution within 3 business days. Welcome to the Shipping board! You can go to the Resolution Center and contact the seller. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. When listing an item, it's important to include your returns address - opens in new window or tab. 07-05-2020 In such cases, the responsibility for the costs of the return is according to the sellers policy. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. The eBay Money Back Guarantee is not a product warranty. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Copyright 1995-2023 eBay Inc. All Rights Reserved. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If you've changed your mind and no longer want to return your item, it's easy to cancel your request. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. View cart for details. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Regardless of the outcome, will the buyer be able to leave negative feedback? It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express?
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