H237402VH2P0P04341Qf& No. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. Registration is easy, and its free. Registering your card protects your card balance and allows you to set up an online account. 0 0 10.1455 10.364 re And Orca card. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 185 0 obj <. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Account Management | Clipper Use the app to manage your cards. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. endstream endobj startxref 0 %%EOF 332 0 obj <>stream My spouse, relative, or close friend needs help managing their registered Clipper card. Clipper cards will hold a maximum of $300. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. A: Many others are praying, as well. Clipper App. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream But alas, no longer on bART as they now wont let you exit like they used to. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. No they don't keep cash at the stations. BART will refund tickets with a remaining value greater than $1.00. How Do I Check How Much Is On My Clipper Card? - CLJ endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. For three bucks, just consider it a cheap souvenir. Yes, you can manage your account using the Clipper app and in your mobile wallet. Up and Down arrows will open main level menus and toggle through sub tier links. Pay With @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. We cannot give refunds for partially used passes or tickets. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is valid for thecalendar year: from January 1through December31. I have a whole collection of stored value transit cards from many places! If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. H*2T0T3415Rf& 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream We contacted Clipper and were instructed to write letters to get the refund on two cards. Refunds | bart.gov Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. You can add value, see what's on your card, and see recent transactions. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Phone. Eventually, we got the refund. But the other way is get you $$ back is to understand why they charged $3 in the first place. ClipperCard is your passport to campus and beyond! Opens in new window. If you are still having trouble with your Go Pass, please contact us at. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a Go Pass on one of these cards, please contact our office for a replacement card. f Is there a way to purchase the card without paying the fee? Learn more about our privacy policy. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. 0.749023 g San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Phone. Options to Oakland Airport from Union Square. -=9&_j?N3?vjUaFXpJ| If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. /Tx BMC Credit Card Type (check one): o MasterCard . Pay With Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Account Management | Clipper Clipper said they didnt have money in their accounts. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Go Pass Clipper Transition FAQ | Stanford Transportation The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. What a scam! /Tx BMC H*2T0T341f& A reader in a prior column thought $300 had disappeared from an account. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Can I get a refund on my $500 Clipper Card? No longer have use - reddit /Tx BMC Donations of tickets with unused value of less than $1 can be made to local non-profits. EMC Need to Order a Clippercard? If youre not paying with Clipper, please see an attendant for information about ticket purchase. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Your Clipper card will not be returned to you. 7) d"W0%Q T Get Morning Report and other email newsletters. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. The Go Pass is also available to graduate students until December 31,2022*. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Key Clipper information translated to Spanish. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. endstream endobj 224 0 obj <>stream Home | Clipper Can I have more than one card in my Clipper account? Describe the situation, including your account information. The VTA Smart Passallows unlimited travel on VTA buses and light rail. Many of the cards have about $50 on them, but a couple have about $200. You must tag your card again when you get off the train. A: Fire off an e-mail to clipper@bayareametro.gov. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a question, please call (510) 464-6841. If your card is registered, contact us so we can block your card from further use. How many people do not know and never retrieve their funds? Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. 0.749023 g https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. REFUNDS. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Stanford, California 94305. This option helps you avoid paying for postage and is the most secure option. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream (visit our Chase Center Servicepage To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Clipper and Pay by Phone | bart.gov More riders tell of disappearing Clipper card balances What can I do with an online Clipper account? How can I manage the account on their behalf? 0.749023 g EMC Only registered Clipper cards are eligible for refunds. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. The check may take 4-6 weeks. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. /Tx BMC Get it back from them when you plan your next trip to San Francisco. walk from 12th St. BART to Jack London square? Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Key Clipper information translated to Chinese. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip.